Terugbetalingsbeleid
At MATCH Wall Art, we want you to be completely satisfied with your purchase of original artworks and reproductions by A-Art by Ayka. We understand that buying art online requires trust, which is why we offer a fair and transparent return policy.
14-Day Return Period
You have 14 days from the date of delivery to return your purchase if you're not completely satisfied. To be eligible for a return, the artwork must be:
- In its original condition (undamaged and unaltered)
- In the original packaging
- Accompanied by proof of purchase
Custom Commissions & Made-to-Order Works
Custom artworks created specifically for you cannot be returned or exchanged. This includes:
- Commissioned pieces made to your specifications
- Personalized artworks
- Custom-sized reproductions
These pieces are created exclusively for you and are therefore excluded from our return policy.
Return Process
To initiate a return, please contact us at [YOUR EMAIL] within 14 days of receiving your order. Please include:
- Your order number
- Photos of the artwork (if applicable)
- Reason for return
We'll provide you with return instructions and our return address.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the artwork arrived damaged or there was an error on our part.
Refunds
Once we receive and inspect the returned artwork, we'll process your refund within 10 business days. The refund will be issued to your original payment method.
Damaged or Defective Items
If your artwork arrives damaged or defective, please contact us immediately at [YOUR EMAIL] with photos of the damage. We'll arrange for a replacement or full refund, including return shipping costs.
Questions?
If you have any questions about our return policy, please don't hesitate to contact us at info@matchwallart.com
